TERMS & CONDITIONS
On written confirmation you would like to proceed with your Say Cheese booking you agree to be bound by the following terms and conditions.
PLATTER BOXES RE-DELIVERY FEE:
We understand that sometimes things don’t go to plan and your recipient is not home at the time of delivery. In this circumstance, we will always attempt to make contact with you to communicate the issue. If delivery is not possible, pick up from our HQ (Spread) is available or re-delivery can be arranged for the following day for a fee of $30.00.
PAYMENT & SECURING YOUR BOOKING
Full payment is required for all orders before the date of delivery/pick up.
Payable on agreeing to proceed with your Say Cheese grazing table booking is a 50% deposit. $150.00 of this deposit is non-refundable upon booking, unless cancellation takes place within close proximity of your event date (see below full cancellation policy). Full payment is required 4 weeks out from your event date. If your booking is made within 4 weeks of your event date, full payment is required.
Payment due dates are outlined on your invoice.
Your booking is not officially secured until a deposit has been received.
PLATTER BOX DELIVERY:
Due to the nature of goods being delivered, all catering orders/gift deliveries must be received by someone at the destination. Unfortunately no goods can be left unattended.
In the circumstance you wish for Say Cheese to leave goods with hotel reception/neighbours/concierge Say Cheese takes no responsibility what happens to the goods from then onwards.
CANCELLATION & REFUND POLICY:
Once the booking is confirmed, the date and time is yours and we decline any other enquiry, no matter how many we receive. In the unlikely circumstance that you need to cancel your booking, we do have a cancellation policy in place, this is as follows:
If your grazing table booking is cancelled more than 6 weeks out from your event date, you will receive a full refund minus a $150 non-refundable deposit.
If your grazing table booking is cancelled 2 – 6 weeks out (15 – 41 days) from your event date, you will forfeit your 50% deposit. Cancellations made within 2 weeks (14 days) of your event date will forfeit the full cost of the booking.
Change of dates are to be treated as a new booking and will still adhere to the above refund & cancellation policy. Decreasing the length of your grazing table booking is not permitted within 2 weeks from your event date. Where circumstances beyond our control prevent us from fulfilling any obligations under this contract, we will be released from this contract without penalty.
Cancellation policy regarding COVID – 19
Our standard cancellation policy does not allow for cancellations or change of dates within a 6 week time frame of your event without financial penalty. In light of the unpredictable nature of the snap lockdowns, we have adjusted our policy accordingly.
All bookings are available to be credited to a future date if a lock down is announced in QLD (credit can be used towards platter boxes over time if you do not intend to reschedule the booking). If a snap lockdown is announced within a 48 hour time frame of your event, unfortunately there may be a small charge to cover the cost of perishables purchased for your event but your booking can still be rescheduled.
We understand that sometimes circumstances can change, but as we order our produce fresh and allocate time towards your order, we ask that if you no longer require our services, or need to cancel your order, you provide us with a minimum of 24 hours notice otherwise you will incur the full charge of your cancelled order (48 hours required for sweet box and baguette box orders). If your platter box/catering box order exceeds $600.00 and you wish to cancel or significantly decrease your order, we request that you provide us with a minimum of 3 days notice otherwise you will incur the full charge of your original order.
LOSS OF GOODS
If our tableware (boards, bowls, pots, props for styling, cheese knives) or tables are misplaced or damaged during your event, fees will apply for replacement at the full cost of purchasing a replacement.
The collection of goods will be pre-arranged before your event date.
A QUICK NOTE
Say Cheese reserves the right to substitute products and items when products or ingredients may not be available. All substitutes are of similar quality and value.
Pricing: Pricing is always subject to change. Each quote is only applicable to the enquiry.
Allergies: Grazing tables are not suitable for those who are allergic to nuts and are coeliac. Grazing tables are suitable for those who follow gluten free / dairy free / vegan / halal diets when notice is given, additional fees may apply for substitute products.
Weather: We do not provide refunds or offer date reschedules in case of bad weather on the date of your grazing table booking. In the event of rain, it is your responsibility to make an alternate arrangement. We strongly encourage having a wet weather plan in place.
Fly prevention: If your event is being held outdoors or in the warmer months of the year, we strongly recommend purchasing a fly trap and locating it in the event space, within close proximity of the grazing table, click here to see the product we recommend. Fly trap should be set up 24 hours before Say Cheese arrives to ensure the product is fully effective prior to set up. Indoor events are always preferable for fly management.
It is your responsibility to provide fly nets should you wish to cover the food throughout your event.
Dealing with the heat: It is very important that your grazing table is located in a shady, cool location for the duration of the set up and event. Indoors with air-con is always preferable, particularly during the warmer months of the year.
Safety & Hygiene: It is the client’s responsibility to ensure children and guests are kept away when we are setting up. We cannot take any responsibility for any damage to property or persons caused by non-compliance. Pets and other animals must be prevented from entering any area where food is being prepared or served to meet food hygiene and safety requirements
Clean up: If you have elected not to proceed with a clean up service as part of your booking, we do require that you clean all of our tableware hire goods (dip bowls, boards, cheese knives) prior to collection.
Parking: Suitable parking must be provided for the duration of the grazing table set up. Please advise whether this is not possible (paid parking only available) during the planning and confirmation of your graze.